Customer Service

Need help? We’ve got you.

You’re not just buying a bipod—you’re joining a community that takes pride in equipment built to last.

Need help? We’ve got you.

Customer Service: Questions about your order? Problems with delivery? General inquiries? Reach out via contact@backlanz.co.nz and our support team will get back to you promptly.

Fit & Setup Assistance: Confused about which mount fits your rifle? Or how to adjust for terrain and position? We offer guides, how-tos, and step-by-step support to get your setup dialed in.

Warranty & Repairs: All Backlanz bipods are covered by a warranty for material and manufacturing defects. If your bipod fails under normal use (field-tested, but not abused), we’ll help fix or replace it.

Returns & Exchanges: Your satisfaction matters. If something isn’t quite right, we make returns or exchanges easy in line with our policy.

Resources & FAQs: From cleaning & maintenance, to mounting tips, to real-world user stories — explore our resource library to get the most out of your gear.

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