Privacy policy

Privacy Policy

Backlanz respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://backlanz.com or make a purchase.

Information We Collect

We may collect the following types of information:

  • Personal Information: name, email address, phone number, billing/shipping address.

  • Payment Information: processed securely through third-party providers (we do not store full credit card details).

  • Usage Data: information about how you use our website (e.g., pages visited, time spent, browser/device).

  • Cookies: to improve your browsing experience and analyze site traffic.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Communicate with you about your purchase, account, or inquiries.

  • Send promotional emails or updates (you can opt out anytime).

  • Improve our website, products, and services.

  • Comply with legal and regulatory obligations.

Sharing Your Information

We will never sell or rent your personal information. We may share your details only with:

  • Service Providers (e.g., payment processors, shipping companies) to complete your order.

  • Legal Authorities if required by law or to protect our legal rights.

Data Security

We take reasonable steps to protect your personal information against unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to ensure your information is accurate and up to date.

  • Withdraw consent for marketing communications.

Cookies

Our website uses cookies to improve functionality and provide a better shopping experience. You may disable cookies in your browser settings, but some features may not function properly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.