Terms of service

Terms of Service

Welcome to Backlanz. By accessing or using our website https://backlanz.com and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully.

1. General

  • These Terms govern your use of our website and services.

  • By using our site, you confirm that you are at least 18 years old or have the consent of a parent/guardian.

  • We reserve the right to update or change these Terms at any time. Updates will be posted on this page.

2. Products & Orders

  • All products listed are subject to availability.

  • We reserve the right to refuse or cancel any order at our discretion.

  • Product descriptions and prices are subject to change without notice. We strive for accuracy but cannot guarantee that all details are error-free.

3. Pricing & Payment

  • All prices are listed in NZD unless otherwise stated.

  • Payments must be made in full at the time of purchase.

  • We use secure third-party payment providers. Backlanz does not store full credit card details.

4. Shipping & Delivery

  • We ship within New Zealand and internationally where available.

  • Shipping times are estimates only and may vary.

  • Backlanz is not responsible for delays caused by couriers, customs, or events beyond our control.

5. Returns & Refunds

  • Please refer to our Returns & Refund Policy for details on returns, exchanges, and refunds.

6. Intellectual Property

  • All content on this website (including text, graphics, images, logos, and design) is the property of Backlanz or its licensors.

  • You may not reproduce, distribute, or exploit our content without prior written permission.

7. Limitation of Liability

  • To the maximum extent permitted by law, Backlanz is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

  • Our liability for defective products is limited to the purchase price paid.

8. User Responsibilities

You agree not to:

  • Use our website for unlawful purposes.

  • Attempt to interfere with the website’s functionality or security.

  • Submit false or misleading information.

9. Governing Law

  • These Terms are governed by the laws of New Zealand.

  • Any disputes will be resolved in the courts of New Zealand.