Shipping policy

Shipping Policy

At Backlanz, we aim to deliver your order quickly and reliably. Please review the following shipping terms before placing your order.

1. Processing Times

  • Orders are typically processed within 1–3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Rates

  • Shipping rates are calculated at checkout based on the destination and weight of your order.

  • From time to time, we may offer free shipping promotions.

3. Delays & Issues

  • Backlanz is not responsible for delays caused by couriers, customs clearance, or events beyond our control.

  • If your order is delayed or lost, please contact us and we will work with the courier to resolve the issue.

4. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking details.

  • If you do not receive tracking information within the expected timeframe, please contact us.

5. Damaged or Missing Items

  • If your package arrives damaged, please notify us within 7 days with photos of the damage.

  • For missing items, contact us immediately and we will investigate.